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Sony India - received a opened dav-dz350 home theatre with poor condition, wrong remote, no audio and video cable

respected sir, I purchased a home theatre dav-dz350 on 19 march 2014 for the cost of Rs.19300, at AMA (associated Marketing Agencies) #196 thirunallar road karikal. the condact person is Rajendran. The product was delivered to me in used condition with the original sealed opened. And after 2 days they installed the set and the technician could not set the features of the product, because the remote control does not match to the set. The service team from Karikal tried several times, but finalling failed. they said the remote RM ADU 162 the right remote. the shop keeper has placed a wrong remote no rm adu 79, later he provided rm adu 138, that also failed. The is no clarity in the sound, it cannot be tuned. It is nearly 20 days he promise to give a right remote. Still not provided. To your kind notice the set was manufactured in the year 2013 september. I dont know how many days they were using the set. Because we feel that the sound does not have a clarity.There is to much of humming sound. we feel that he given us the rejected set. we cannot use some of the features like karokae, blue tooth. and several other features. Please take immediate action to provide me new set with out sealed opened. several days i was waiting taking leave but did not turn up. I was deceived. My address jarve wilson 18, pilliyar koil street kadambady Nagapattnam my cell no. 9094048326

Regards
jarve wilson

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