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Miracas - Order not dispatched and no response from company

Hello, I ordered one top from Miracas, the details of which are given below, I am not able to track the order. They have not given any the tracking details and not even mentioned the estimated day when I will receive my order? I tried calling them on their customer care no : 022 -3077 0240. I also mailed them but got one computer generated mail. It has been 16 days and I have no clue about my top. Please help me asap. Order: #017419 placed on 03/30/2014 14:40:36 Payment: EBS Thanks, Shreya Sah Undergraduate, 4th year Chemical Engineering NIT Rourkela

Regards
Shreyasah7

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