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Icici Bank Ltd. NARIMAN BHAVAN, 227, NARIMAN POINT - Icici Bank - Deduction of SMAB charges without informing about the change

Hi, I am having a salary bank account in ICICI NARIMAN BHAVAN, 227, NARIMAN POINT branch from last two and half years and my account no. is '037601521491 My contact number is : 7276384576 I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges thrice in last 3 months. 12/01/2015 SMAB Chgs DEC14+Stax30.9 280.90 16/02/2015 SMAB Chgs-Jan15+Stax 43.26 393.26 24/03/2015 SMAB Chgs-Feb15+Stax 43.26 21.84 I tried calling the NARIMAN BHAVAN, 227, NARIMAN POINT branch at 022 - 33667777. but there was no response. I dont have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Regards Vishal Sawant

vishal shivaji sawant

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