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ICICI-Bank - Deduction of SMAB charges without informing about the change

Hi, My name is Sarita Mallikarjun Kapse, I am having a bank account in ICICI Rajajinagar Bangalore branch (ifsc- ICIC0000296 micr- 560229023) from last two and half years and my account no. is - 029601533135 I was just checking my bank statement and got the shock as my account has been debited by SMAB charges thrice. (Necessary details attached) 1 07/06/2017 SMAB Chgs MAY17+Stax32.00 Dr. 245.32 2 05/06/2017 NEFT-SET1STP17J726972-HARISHKUMAR CHANDR Cr. 24,166.00 3 05/05/2017 NEFT-SET1STP17J313456-HARISHKUMAR CHANDR Cr. 23,240.00 4 26/04/2017 SMAB Chgs MAR17+Stax31.03 Dr. 237.88 5 31/03/2017 029601533135:Int.Pd:30-12-2016 to 30-03- Cr. 79.00 6 23/03/2017 SMAB Chgs FEB17+Stax30.54 Dr. 234.12 7 30/12/2016 029601533135:Int.Pd:29-09-2016 to 29-12- Cr. 79.00 8 29/09/2016 029601533135:Int.Pd:29-06-2016 to 28-09- Cr. 114.00 9 06/08/2016 NEFT-AXIR162198378968-KULDEEP KUMAR--166 Cr. 379.00 10 02/08/2016 NEFT-SET1STP16F759569-SALAM-NRE Foriegn Cr. 4,730.00 I tried calling but there was no response. I don’t have any mail informing about this SMAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1) (k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Regards Sarita

Sarita Mallikarjun Kapse

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